Case Management System Project

A new Case Management System (CMS) is being implemented for the Magistrates' Court of Victoria (MCV) and the Children's Court of Victoria (ChCV) as part of the Victorian Government's $1.9 billion package to address family violence, which will bring enhanced access to justice for Victorians, through stronger information sharing and improving court processes.

The $89.2million project, a joint initiative of MCV and ChCV, supported by Court Services Victoria (CSV), will replace the current IT systems, some of which are 30 years old. The CMS Project team is embedded within CSV to deliver a product that meets the needs of the courts.

Each year MCV and ChCV manage over 300,000 cases between them, and deal with the vast majority of criminal convictions in Victoria. These figures are only expected to grow, with recent figures demonstrating that from 2015 to 2019 (over a five year period), there was an increase of 12.5 per cent in recorded criminal incidents, and an increase of almost 50 per cent in family incidents (as per year ending 31 March 2019 Crime Statistics Agency). 

The CMS Project contributes to the Courts' response to a number of the Royal Commission into Family Violence recommendations. In particular, through strengthening the ability to capture and share appropriate information in individual cases of family violence across the Courts and key external partners including Victoria Police, Corrections Victoria and the Department of Health and Human Services.  

A new CMS is a priority for CSV due to the growing number of cases, as well as the need to better support family violence cases. A new CMS will modernise courts systems, supporting our changing community and court needs in these jurisdictions. 


A new CMS will be the one-point of entry for all cases in the two courts. It aims to make court processes faster, through minimising manual practices and moving some court processes online, where appropriate. 

It will streamline how the courts capture and record data, reduce the reliance on paper, and link people to cases to provide a holistic view of a court case.  

It will also support greater integration and connectivity for the whole of justice system, including strengthening the ability to capture and share appropriate critical information in individual cases across jurisdictions and courts, and with external parties.

The aim is to improve community safety by being more responsive to the needs of vulnerable people. Better access to shared information will also assist magistrates to make more informed decisions to keep victims safe.

Included Jurisdictions

The jurisdictions included as part of the CMS Project are:

Magistrates' Court of Victoria

  • Civil 
  • Criminal 
  • Intervention Orders (IVOs) - 
    • Family Violence & Personal Safety
  • Family matters 
    • Family Law

Specialist Courts & Programs

  • Koori Court
  • Neighbourhood Justice Centre (NJC)
  • Drug Court

Court Support Services

  • Diversion Program 
  • Court Integrated Services Program (CISP)
  • CISP Remand Outreach Program (CROP)
  • Assessment and Referral Court (ARC) 

Children's Court of Victoria

  • Family
  • Child Protection
  • Family Violence Intervention orders
  • Criminal 

Specialist Courts & Programs

  • Koori Court
  • Fast Track Remand Court
  • Children's Court Clinic
  • Family Drug Treatment Court
  • Koori Family Hearing Day - Marram-Ngala Ganbu

External stakeholders 

Courts share large amounts of information with several key external parties. Consultation and ongoing collaboration will take place with key stakeholders inclusive of the following major external parties: 

  • Victoria Police 
  • Department of Justice and Community Safety (DJCS)
  • DJCS - Corrections Victoria 
  • DJCS - Youth Justice 
  • DJCS - Infringement Management and Enforcement Services (IMES) - Fines Victoria / Sheriff's Office 
  • Department of Health and Human Services - Families and Children Division in particular VicRoads
  • Victoria Legal Aid
  • Office of Public Prosecutions 
  • Law Institute of Victoria and Victorian Bar Association

Project Timing

The CMS Project comprises six major phases, some of which will occur concurrently. Below is the indicative phased approach, and the timing for each phase:

Initiation Phase - October 2017 - March 2018 - COMPLETE
Procurement Phase: January 2018 - March 2019 - IN PROGRESS
Organisational Change Phase - throughout the project lifecycle
Build Phase - TBA
Deployment Phase - TBA
Project Closure Phase - TBA

At the completion of the Procurement Phase, once a contract has been awarded, all project timelines will be updated for the remainder of the project. 

This page was last updated: Wednesday 21 October 2020 - 12:36pm